UpLift Terms of Service
Welcome to UpLift! This Terms of Service outlines the legal agreement between you ("you" or "User") and UpLift ("UpLift", "we", "us", or "our") regarding your access and use of our website and mobile application (collectively, the "Platform"). By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.1. Eligibility
You must be at least 18 years old to use the Platform. By using the Platform, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this agreement.2. Scope of Services
UpLift is an AI chatbot that provides support and resources for emotional well-being. We offer personalized support, 24/7 availability, a private space for reflection, and evidence-based self-care techniques. UpLift is not a substitute for professional therapy or healthcare advice. If you require professional counseling or therapy, please seek help from a licensed provider.3. Disclaimers and Warranties
The Platform and its content are provided "as is" and without warranties of any kind, express or implied. UpLift disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, and security. UpLift does not warrant that the Platform will be available, uninterrupted, error-free, or virus-free.4. User Privacy
We understand that entrusting us with information about your emotional state and relationships is a deeply personal act. We take your privacy seriously and strive to protect all user data with industry-standard security measures. However, it is important to be transparent: the content you share with UpLift goes through a large language model (LLM) like ChatGPT to provide personalized support. While anonymized and processed securely, the inherent nature of LLMs means we cannot guarantee absolute privacy.5. Prohibited Uses
You agree not to use the Platform for any unlawful purpose or in any way that violates these Terms of Service. Prohibited uses include, but are not limited to: Infringing on the intellectual property rights of others. Posting or sharing content that is hateful, discriminatory, defamatory, threatening, or harassing. Collecting or storing personal information about other users without their consent. Attempting to hack into the Platform or otherwise interfere with its operation.6. Limitation of Liability
UpLift is not liable for any damages arising out of your use of the Platform, including, but not limited to, direct, indirect, incidental, consequential, and punitive damages. Users agree to indemnify and hold harmless UpLift and its employees, agents, and affiliates from any claims, damages, or expenses arising from their use of the platform in violation of the terms of service.7. Refund Policy
UpLift offers a 100% refund within the first 7 days of payment if you have used our service at least three times. To request a refund, please contact us with your account details and reason for dissatisfaction. Refunds are processed to the original payment method within 10 business days. Note that bank charges may apply.8. Termination
UpLift may terminate your access to the Platform at any time, for any reason, without notice.9. Governing Law and Dispute Resolution
These Terms of Service shall be governed by and construed in accordance with the laws of South Africa. Any dispute arising out of or relating to these Terms of Service shall be resolved by binding arbitration in Johannesburg, South Africa.10. Entire Agreement
These Terms of Service constitute the entire agreement between you and UpLift regarding your use of the Platform.11. Changes to Terms of Service
UpLift may update these Terms of Service at any time by posting the amended terms on the Platform. Your continued use of the Platform following the posting of amended terms constitutes your acceptance of the amended terms.12. Contact Us
If you have any questions about these Terms of Service, please contact via Facebook here or via the feedback link at the buttom of the website.